RESERVATION
How can I book my transfer?
You can use the reservation form on our homepage. Can I add, cancel or modify my reservation (pick-up time, number of passengers, pieces of luggage)? For the best possible service, contact us for any modification to your reservation regarding schedule, passengers or luggage, because you may need a different vehicle. To change your reservation, please see the next FAQ.
Can I cancel or change my reservation?
You can modify or cancel your reservation 24 hours before the transfer. To modify or cancel your reservation 48 hours before your arrival, email or phone us and we will be pleased to help you. For any support request 48 hours before your arrival, please call the number you will find on the email received some days before your arrival.
PRICE
Are your prices per person or per vehicle?
Our Prices are ALWAYS per vehicle, not per person. Are your prices fixed and all inclusive or will I have extra charges? Our Naples Taxi prices are fixed and all inclusive. NO HIDDEN OR EXTRA CHARGES (for example for diversions or traffic jams).
What about tips?
Prices are all inclusive and tips to the driver are not mandatory but, if you are satisfied with the provided service and you wish to tip the driver, please do.
PAYMENT
Why did the driver ask me to pay after the transfer, if I have already provided you with my credit card details during the reservation?
During the reservation procedure, the credit card details are ONLY used to guarantee your reservation; for this reason the driver asked you to pay for the service. You can pay in advance by Credit Card with Visa and Mastercard.
What about the payment? How and when do I have to pay for my transfer?
You can choose to pay directly to the driver after the transfer or to pay in advance by Credit Card. The credit card number provided during the booking procedure is only needed to guarantee your reservation.
Can I pay in advance?
Yes, of course. If you prefer to pay in advance, please select the "Prepay with credit card" option in the booking form.
LUGGAGE
What about additional luggage if I didn't mention it during the reservation? If the luggage number changes, please inform us because you may need a different or larger/smaller vehicle and the price of you transfer may change accordingly. Can I carry large items such as wheelchairs, bikes, ski or scuba dive equipment? Please specify it on the reservation form because you may need a larger car for these or other large items.
MEETING LOCATION
Where am I going to meet the driver?
The driver will wait for you at the arrival area in front of the airport's exit doors holding a sign with your name. A few days before your arrival, you will receive an email with the exact meeting location.
What if my flight is delayed or cancelled?
Our local manager monitors all flights and times. In case of delay or cancellation, he will try to reschedule your reservation (upon availability) to ensure that one of our drivers will be present at your arrival.
Please read the Terms and Conditions carefully as conditions apply to the rescheduling.
What happens if I cannot find the driver?
You can call the phone number reported on the confirmation email you will receive a few days before your arrival. How long will the driver be waiting for me, while I pass through the immigration and custom gates? The driver will wait for a maximum of one hour after the flight actual landing. The driver will call you on the mobile number reported on the booking form. If the driver cannot reach you by phone, he will leave the agreed meeting point. In case of problems while clearing customs and immigration, collecting your luggage or filling-in a for for lost luggage, please call us at the emergency phone number provided.
SERVICE
Will I have to share the car with other people?
No, you will not have to share your car with anyone else nor reported on your reservation form. All our transfers are private and NOT shared.
Do you provide for infant or child safety seats?
Yes, child seats are available if booked in the booking form. We put a minimum price for the car seats to make sure you find them
